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August 11, 2021

How to Answer Conflict-Resolution Questions During Job Interviews

You’ve just finished your college degree or this is your last year but preparing for job interviews is getting on your nerves. While you are prepared for all the technical rounds, you might be anxious about the behavioral or conflict resolution questions that the interviewer is likely to ask. Without much work experience, how does one tackle these questions? In this article, we will explore the reason behind these questions so that you can get an idea of what the interviewer expects from your responses; this will allow you to plan ahead and prep for them. 

Conflict-resolution questions are behavioral questions asked by interviewers to know how you have resolved past conflicts. After working for a period of time, you will be able to come up with real-life situations in answer to these questions. But what do you do if you have little to no internship or work experience? The interviewer will still ask these questions even if your resume shows that you do not have much experience. They will require you to come up with hypothetical responses or college or personal project-related responses. These questions are the easiest and shortest way for the interviewer to get to know your mindset. Behavioral questions are simple psychology questions that measure a candidate’s outlook and personality. They allow the interviewer to understand how you respond to stress, conflicts and challenging situations brought on by working on team projects. This will also allow the interviewer to provide feedback to the manager or training development personnel regarding any future training plans once you are chosen for the job. 

Skills revealed through conflict-resolution questions 

Now that you have understood the reasoning behind these questions, let’s look at what information the interviewer is looking for from your responses. The type of questions can be broken down into three parameters: how you handle your work, how you react to people or colleagues, and what are your emotional and psychological skills. If you know your shortcomings or after you are done with this article, you can now identify where you lack, don’t hesitate to get started on honing those skills. There are many short-term courses after B-Tech that prepare you for your career after graduation. For a good-quality program invest in paid ones that certify you after training. HCL First Careers is one such short-term course that also guarantees graduate engineering jobs in HCL for engineering graduates on successful completion. 

How you handle work 

Through this question, the interviewer is looking for organizational skills. How do you tackle projects? Do you come with a schedule and chart out how and when you will complete a project? Do you follow deadlines? Do you have the foresight to have a plan B in place? The interviewer might give you a scenario that will measure your responses to the above requirements so make sure that when you are giving a real-life example or a hypothetical scenario, you include answers to the above questions. Your answer should let the interviewer know that you are good at planning, prioritizing, reviewing and anticipating any problems. If you lack any of these skills, let the interviewer know how you plan to work on it or how you make up in other skills.  

How you handle people 

As a fresher, you are most likely to be working on team projects. Even if the job requires you to work by yourself, you will still need to coordinate with colleagues, people in other departments, and of course, your manager. This will not just require good speaking skills. How good are you at discussing or brainstorming? Are you able to negotiate? How assertive are you in expressing your problems? How will you cooperate with difficult, rude or quiet colleagues? Your response should check off the above questions. It should allow the interviewer to know the level of your interpersonal skills and that you are capable of maintaining relationships, regardless of your personality type. 

What is your emotional quotient? 

This question will deal with how good you are at handling stress or pressure. What do you do when faced with a challenging situation? How do you cope after someone has questioned your methods? How do you respond to failure? Your interviewer will try to measure your psychology or emotional quotient through a question that tackles the above requirements. Make sure your response includes a solution for these questions. Your response should let the interviewer know how you react to problems out of your control and that you are good at adapting and taking feedback or training. 

Remember always to be honest. Not everybody is perfect and as a young graduate, you still have a lot to learn. If you make up answers, the interviewer will be able to see through your lies. The organizations are ready to work on your development and training provided you are willing and capable of learning. So follow the above guidelines of what to include in your responses and let the interviewer know that you are aware of what is expected from you as a team worker.  

Rishi Kumar
about author

Rishi Kumar has been associated with HCL for over 23 years now. He is currently the Vice President and is responsible for Global Delivery and Operations- involving Program Management, Portfolio Management, and Customer Engagement Management for mid to large customers. PMP and ITIL V3 certified, he is a Certified iCoach (Ideapreneurship Coach) at HCL Technologies Ltd - by Cornell University. He may be reached at Rishi Kumar

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